Quick answers to common questions about ordering, payment, delivery and returns. Can’t find what you need? Contact us and we’ll be happy to help.
Browse our shop, add the items you want to your cart, then go to checkout. Enter your delivery details, choose a payment method and confirm your order. You will receive an order confirmation by email.
No. You can check out as a guest. Creating an account lets you track orders, save your address and check out faster next time.
Yes, as long as it has not been shipped yet. Please contact us as soon as possible with your order number.
You will see a confirmation page after checkout and receive a confirmation email. You can also see your orders in My Account.
We accept the payment methods shown at checkout, which may include cash on delivery, mobile banking and cards. Available options can vary by order and location.
Yes. Our website uses a secure SSL connection, and online payments are processed by trusted payment partners. We do not store your full card or mobile banking details.
All prices are shown in Bangladeshi Taka (BDT). Any delivery charge is shown at checkout before you confirm your order.
We deliver across Bangladesh. You can check delivery options for your area at checkout.
Orders inside Dhaka usually arrive within 1 to 3 working days, and orders outside Dhaka within 3 to 7 working days. Times may be longer during holidays, sales or bad weather.
The delivery charge depends on your location and order, and is shown at checkout before you pay.
Go to My Account > Orders to see your order status. We will also contact you when your order is on its way.
Yes. You can request a return within 7 days of delivery if the item is wrong, damaged, defective, or unused in its original packaging. Some items, such as opened food and personal care products, cannot be returned. See our Returns & Refunds policy for details.
Please take photos of the item and packaging and contact us within 24 hours of delivery. We will arrange a replacement or refund.
Once your return is received and approved, refunds are usually processed within 7 to 10 working days.
Go to My Account and click “Lost your password?” to reset it by email.
Visit our Contact Us page, email support@everyzabd.com or call us during our support hours.